Privacy

We value your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

The data controller is COMPANY_NAME SL, with registered office at Calle Eivissa 8 - 46023 Valencia and VAT/NIF VAT.

For questions regarding data, please contact info@bikesandroll.com.

We collect personal data you provide when making a booking, contacting us, or using our services. This may include:

• Name, email, phone number, and billing details

• Identity document (retained as a security deposit for rentals)

• Booking details and rental history

• IP address and device information

• Cookies and analytics data

We use your data for the following purposes:

• To process and manage bookings and rentals

• To provide customer support and respond to inquiries

• To comply with legal obligations

• To improve our services and website functionality

• To send marketing communications if you have provided consent

We process your data based on one of the following legal grounds:

• Performance of a contract (e.g., your booking and rental)

• Compliance with legal obligations

• Legitimate interests (e.g., website analytics and service improvement)

• Your explicit consent (e.g., marketing communications)

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize content.

You can manage your cookie preferences in your browser settings or through the cookie banner on our site.

We share personal data with trusted third-party service providers strictly to fulfill our services.

For example, FareHarbor handles bookings, payment processing, and related communication. FareHarbor may store data outside the EU, but only as necessary to provide the booking service.

We retain personal data only as long as necessary to fulfill the purposes outlined above or as required by law.

Identity documents used as security deposits are securely destroyed after the deposit is returned and legal retention periods have passed.

You have the following rights regarding your personal data:

• Access and receive a copy of your data

• Rectify inaccurate or incomplete data

• Request deletion of your data when legally permitted

• Restrict or object to processing in certain circumstances

• Data portability

To exercise your rights, contact us at info@bikesandroll.com.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised 'Last Updated' date.

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at info@bikesandroll.com.